Your Privacy Matters: We are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data.
1. Introduction
StreamHex ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Twitch notification service for Discord.
2. Information We Collect
When you use StreamHex, we collect the following types of information:
Information from Discord OAuth:
- Discord User ID: Used for unique identification and authentication
- Discord Username: Displayed in your dashboard
- Discord Avatar: Used for profile display purposes
- Discord Email: If provided through Discord OAuth (optional)
- Discord Locale: To provide localized experiences
Configuration Data:
- Twitch channel names you wish to monitor
- Discord server IDs and channel IDs where notifications should be sent
- Discord Webhook URLs (for Premium users)
- Custom notification messages and settings
- Notification preferences and schedules
Automatically Collected Information:
- IP address (for security and fraud prevention)
- Browser type and version
- Access times and dates
- Pages viewed and interactions with the service
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To monitor Twitch streams and send notifications to your Discord servers
- Authentication: To verify your identity and maintain your session
- Service Improvement: To analyze usage patterns and improve our service
- Communication: To send important service updates, security alerts, and support messages
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with applicable laws and regulations
4. Third-Party Services
StreamHex integrates with and relies on the following third-party services:
We are not responsible for the privacy practices of these third-party services.
5. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encryption: Data is encrypted in transit using SSL/TLS protocols
- Secure Storage: Personal data is stored in secure databases with restricted access
- Access Controls: Only authorized personnel have access to user data
- Regular Audits: We conduct regular security audits and updates
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Active Accounts: Data is retained while your account is active
- Deleted Accounts: Upon account deletion, most personal data is removed within 30 days
- Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes
- Logs and Analytics: Anonymized data may be retained for analytical purposes
7. Cookies and Local Storage
We use browser Local Storage to enhance your experience:
- Authentication: To maintain your login session
- Preferences: To remember your settings and preferences
- Performance: To improve loading times and user experience
You can clear Local Storage through your browser settings, but this may affect functionality.
8. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share specific information
- Service Providers: With trusted third-party services that help us operate (e.g., hosting providers), under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our users
9. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Portability: Request a copy of your data in a machine-readable format
- Withdrawal of Consent: Withdraw consent for data processing at any time
- Objection: Object to certain types of data processing
To exercise these rights, please disconnect StreamHex from your Discord account or contact our support team.
10. Children's Privacy
StreamHex is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using StreamHex, you consent to the transfer of your information to these countries.
12. GDPR Compliance (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis for processing: Consent and legitimate interests
- Right to lodge a complaint with a supervisory authority
- Right to restrict processing of your data
- Data protection by design and by default
13. California Privacy Rights (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will update the "Last updated" date at the top of this policy
- For material changes, we will notify you via email or Discord notification
- Continued use of the service after changes constitutes acceptance of the updated policy
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:
- Our Discord support server
- Email support channels
- The support section in your dashboard
- Email: contact@streamhex.com
We will respond to your inquiry within 30 days.
Important: By using StreamHex, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.